--- title: How Do I Configure the Golden – Blackbaud CRM Integration description: Golden syncs participant data to Blackbaud CRM, including contact info, emergency contacts, registrations, completed hours, and opportunity details automatically. --- [Skip to content](https://support.goldenvolunteer.com/knowledge_base/how-do-i-configure-the-golden-blackbaud-crm-integration#main-content) English Show submenu for translations [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) [Customer Portal](https://support.goldenvolunteer.com/customer?hsLang=en) [![Golden Volunteer](https://support.goldenvolunteer.com/hs-fs/hubfs/Logo-Goldfish-RGB-1.png?width=171&height=50&name=Logo-Goldfish-RGB-1.png)](https://Goldenvolunteer.com) - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) Open main navigation Close main navigation - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) - English Show submenu for translations - [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) - [Customer Portal](https://support.goldenvolunteer.com/customer) - [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Golden Help Center](https://support.goldenvolunteer.com/knowledge_base?hsLang=en) 2. [Integrations](https://support.goldenvolunteer.com/knowledge_base/integrations?hsLang=en) 3. [Blackbaud CRM](https://support.goldenvolunteer.com/knowledge_base/integrations?hsLang=en#blackbaud-crm) October 16, 2026 # How Do I Configure the Golden – Blackbaud CRM Integration **Blackbaud CRM Integration** Enhance your participant to donor strategy by integrating your Golden volunteer management platform with Blackbaud CRM. This integration gives enterprise nonprofits a complete view of every supporter by syncing participant activity directly into constituent records. This powerful connection streamlines operations, reveals new giving opportunities, and helps teams build stronger relationships across programs, chapters, and regions. **How the Integration Works** Golden syncs participant data to Blackbaud CRM through automated background jobs that trigger when participant registrations are created, updated, or completed. The integration creates or updates constituent records in CRM and links participant activity through assignments and timesheets. **What is Synced Between Golden and Blackbaud CRM?** Golden syncs the following information to Blackbaud CRM: - **Volunteer/Constituent Information**: First name, middle name, last name, gender, email address, phone number, and mailing address - **Emergency Contacts**: Emergency contact name and phone number - Volunteer Assignments: Registration status and assignment to opportunities - **Timesheets**: Completed participant hours for opportunity occurrences - **Opportunity Data**: Opportunity name, description, location, and time slot information including start and end times The integration uses configurable data types that you define (email type, phone type, and address type) to ensure data is categorized correctly in your CRM system. **How Data Mapping Works** The integration uses a combination of email address and name (optional) to match existing constituents in your CRM before creating new records. Golden adds a "Golden Volunteer Id" as an alternate lookup ID to each constituent record for future matching. If a constituent already exists in CRM, Golden will update their contact information based on your configuration settings. You can control whether Golden overwrites existing name fields in CRM when updating constituent records through the integration settings. **How Do I Get Started?** Get started using the Golden – Blackbaud CRM integration by contacting your Client Strategy Lead. - [FAQs](https://support.goldenvolunteer.com/knowledge_base/faqs?hsLang=en) - [Organizer Resources](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#main-content) - [Getting Started](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#getting-started) - [Opportunities](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#opportunities) - [Managing Volunteers](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#managing-volunteers) - [Insights](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#insights) - [Credentials](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#credentials) - 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