--- title: Launching and Using the Check-In Kiosk description: Learn how to navigate the check-in kiosk. --- [Skip to content](https://support.goldenvolunteer.com/knowledge_base/how-do-i-launch-the-check-in-kiosk-and-how-does-it-work#main-content) English Show submenu for translations [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) [Customer Portal](https://support.goldenvolunteer.com/customer?hsLang=en) [![Golden Volunteer](https://support.goldenvolunteer.com/hs-fs/hubfs/Logo-Goldfish-RGB-1.png?width=171&height=50&name=Logo-Goldfish-RGB-1.png)](https://Goldenvolunteer.com) - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) Open main navigation Close main navigation - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) - English Show submenu for translations - [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) - [Customer Portal](https://support.goldenvolunteer.com/customer) - [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Golden Help Center](https://support.goldenvolunteer.com/knowledge_base?hsLang=en) 2. [Organizer Resources](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en) 3. [Opportunities](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en#opportunities) August 26, 2026 # Launching and Using the Check-In Kiosk **Start** To launch the Check-In Kiosk, log into your Golden Dashboard. From here you have two options: **From the Overview**, launch "Today's Check-in Kiosk." This option includes: - Every volunteer registered for a timeslot occurring "today" - Every volunteer currently registered for an ongoing opportunity *Note: This Kiosk automatically refreshes daily, so you can use a single tablet to manage one location if it stays open continuously.* **From either the Overview's "Upcoming Timeslots" section or each Opportunity's Detail Page**, launch a Kiosk for just that Opportunity/Timeslot (details below!). *Note: If you're using the Kiosk on your iPad, you may need to allow pop-ups. To do this, go to Settings, find your browser, and in the general section turn off "Block Pop-ups".* --- **To access a Kiosk for an individual Opportunity/Timeslot**, simply click on the Opportunity name in the Opportunity tab. Click the orange button labeled "Launch Check-In Kiosk", and the Kiosk will launch in a separate browser tab. --- **From the Kiosk, you can:** - Manually check volunteers in or out - Register volunteers who didn't sign up ahead of time (and it prompts them to sign opportunity-specific waivers too!) --- **When registering participants "on-the-fly":** The Kiosk will walk them through the registration process including an opportunity-specific waiver acceptance if required.  Note: the Kiosk does not currently support "on-the-fly" Credential completion.  --- **What happens if I forget to "check out" a volunteer?** Don't worry! If you forget to click "Check Out," we'll automatically check out the volunteer and give them credit for their hours. **For Ongoing Opportunities:** We will wait 15 hours to give the volunteers a chance to check out. If it has been longer than that, we will assume that they forgot to check-out and automatically credit them for two hours. **For all other Opportunities:** The system waits approximately 2 hours after the scheduled end time before registering the volunteer as complete. This lag time allows you to "Check Out" a volunteer after the scheduled end of the Opportunity (giving them extra credit for staying late). Hours are calculated by: (end of timeslot) minus (volunteer check-in time). --- **A few extra notes:** - Golden automatically emails a link to the Check-In Kiosk in the "Who to Expect Today" email (sent to Opportunity Managers and others you've set to be notified). - The Check-in Kiosk can only be opened through the Dashboard, not the mobile application. - Our best-practice recommendation is to have the Check-in Kiosk open on a tablet on-site so volunteers can quickly and easily check themselves into their registered opportunities! - Have too many volunteers on site for a quick check-in process? Try hanging printed QR codes that direct to the kiosk if you want volunteers to be able to check themselves in on their own! - The kiosk only supports only for waivers added directly to opportunities via the 'Extras' tab in the opportunity creation wizard  (not waivers processed via Credentials) - If "on-the-fly" Credential completion is important to you, please reach out to the Golden team to discuss! --- **FAQs:** **How can I generate a QR code for the check-in kiosk?** Answer: Golden does not have an in-house QR code generator. We recommend utilizing a 3rd party site, like qr-code-generator.com, to achieve this. **My volunteers used the Kiosk. Why are they showing as "Completed" with 0 hours?** Answer: When this happens it usually means that a volunteer used the "Undo Check-Out" feature and cleared their time. However, you can easily update these hours using the Dashboard. **What is the "Today's Check-in Kiosk"?** Answer: The Today's Check-in Kiosk can be used for volunteers to check in for a variety of opportunities that are occurring on the day you opened it. This is great for scenarios where you have more than one opportunity occurring at the same location in a day! *Note: If you have an active, ongoing opportunity, these will show on the Today's Check-in Kiosk each day.* **Can I open the Kiosk on more than one device, for the same Opportunity (at the same time)?** Answer: Yes! More than one Check-in Kiosk can be used simultaneously. The Kiosks will refresh approximately every 2 minutes and will load registrations logged by using the other Check-in Kiosk(s)! **Can I see when someone checked-in/out?** Answer: Yes. You can see the check-in/out times on the Insights Export and the Attendance Export. *(Note: Exports are only available for paid-plan users)* **Why am I having trouble opening the Kiosk on my smartphone?** Answer: This is almost always because there is a setting on your smartphone that is preventing pop-ups from opening in your phone's browser settings. When clicking the link for the Kiosk, it is technically a "pop-up" - so once you change this setting, you should not have any issues. Questions? 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