--- title: How to Contact Golden Support description: Ways to contact Golden support. --- [Skip to content](https://support.goldenvolunteer.com/knowledge_base/how-to-contact-golden-support#main-content) English Show submenu for translations [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) [Customer Portal](https://support.goldenvolunteer.com/customer?hsLang=en) [![Golden Volunteer](https://support.goldenvolunteer.com/hs-fs/hubfs/Logo-Goldfish-RGB-1.png?width=171&height=50&name=Logo-Goldfish-RGB-1.png)](https://Goldenvolunteer.com) - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) Open main navigation Close main navigation - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) - English Show submenu for translations - [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) - [Customer Portal](https://support.goldenvolunteer.com/customer) - [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Golden Help Center](https://support.goldenvolunteer.com/knowledge_base?hsLang=en) 2. [General Information](https://support.goldenvolunteer.com/knowledge_base/general-information?hsLang=en) October 16, 2026 # How to Contact Golden Support If you need assistance with the Golden platform, our support team is ready to help. We offer two ways to submit a request   the support form is **preferred**. --- ### 1. Submit a Support Form (Preferred) 1. Navigate to: [https://support.goldenvolunteer.com/knowledge\_base/kb-tickets/new](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) 2. Complete the form using the fields below:   | Field Name | Description | Tips | | --- | --- | --- | | **Email Address** | Your contact email where we can reply | Use the email tied to your Golden account, if possible | | **Name** | Your full name | Helps our team know who to address the response to | | **Organization** | The name of your nonprofit or company using Golden | Enables us to reference your account context more accurately | | **Subject** | Short summary of your request or issue | e.g., “Cannot schedule participant shift” or “API integration error” | | **Description** | Detailed information about your problem or question | Include steps to reproduce, screenshots, exact error messages | | **Attachment(s)** | Option to upload files (screenshots, logs, etc) | Helps expedite diagnosis of technical issues |   Click **Submit**. You’ll receive a confirmation email and our team will respond to the address you provided. --- ### 2. Email Support Directly If you prefer email, you can contact us at: **support@goldenvolunteer.com** When emailing, please include the same details as above: - Your full name - Organization name - Email you use for Golden - A clear subject line - Detailed description of your issue (steps, screenshots, relevant URLs) --- ### Tips for Faster Resolution - Provide the **URL** of the page where the issue occurred - Attach clear **screenshots** or a screen recording - Mention any **recent changes** you made (e.g., workflow update, property change) --- If you’re unsure which contact method to choose, start with the support form and our team will take it from there. For quick answers, you can also chat with Goldie, our AI support assistant, here on support.goldenvolunteer.com. 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