How to Contact Golden Support

If you need assistance with the Golden platform, our support team is ready to help. We offer two ways to submit a request   the support form is preferred.

1. Submit a Support Form (Preferred)

1. Navigate to: https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new

2. Complete the form using the fields below:

    

   Field Name	Description	Tips
   Email Address	Your contact email where we can reply	Use the email tied to your Golden account, if possible
   Name	Your full name	Helps our team know who to address the response to
   Organization	The name of your nonprofit or company using Golden	Enables us to reference your account context more accurately
   Subject	Short summary of your request or issue	e.g., “Cannot schedule volunteer shift” or “API integration error”
   Description	Detailed information about your problem or question	Include steps to reproduce, screenshots, exact error messages
   Attachment(s)	Option to upload files (screenshots, logs, etc)	Helps expedite diagnosis of technical issues

    

   Click Submit. You’ll receive a confirmation email and our team will respond to the address you provided.

2. Email Support Directly

If you prefer email, you can contact us at:
support@goldenvolunteer.com

When emailing, please include the same details as above:

• Your full name

• Organization name

• Email you use for Golden

• A clear subject line

• Detailed description of your issue (steps, screenshots, relevant URLs)

Tips for Faster Resolution

• Provide the URL of the page where the issue occurred 

• Attach clear screenshots or a screen recording

• Mention any recent changes you made (e.g., workflow update, property change)

If you’re unsure which contact method to choose, start with the support form and our team will take it from there.