--- title: Kindful Integration description: Kindful is a CRM used by many nonprofits to manage their donors and fundraising campaigns.  Golden’s integration with Kindful benefits Kindful’s customers because it allows those customers to see a more complete profile of each donor - not only will the Non-Profit see the individual person’s donation history but also that person’s participation history. This gives a full picture of engagement - financial and time -  which is a better predictor of future willingness to donate. --- [Skip to content](https://support.goldenvolunteer.com/knowledge_base/kindful-integration-documentation-and-features#main-content) English Show submenu for translations [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) [Customer Portal](https://support.goldenvolunteer.com/customer?hsLang=en) [![Golden Volunteer](https://support.goldenvolunteer.com/hs-fs/hubfs/Logo-Goldfish-RGB-1.png?width=171&height=50&name=Logo-Goldfish-RGB-1.png)](https://Goldenvolunteer.com) - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) Open main navigation Close main navigation - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) - English Show submenu for translations - [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) - [Customer Portal](https://support.goldenvolunteer.com/customer) - [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Golden Help Center](https://support.goldenvolunteer.com/knowledge_base?hsLang=en) 2. [Organizer Resources](https://support.goldenvolunteer.com/knowledge_base/organizer-resources?hsLang=en) October 16, 2026 # Kindful Integration Kindful is a CRM used by many nonprofits to manage their donors and fundraising campaigns. Golden's integration with Kindful gives nonprofits a more complete picture of each donor by combining donation history with participation history, providing a fuller view of engagement that's a better predictor of future giving. **IMPORTANT NOTE: Golden's integration with Kindful is "one-way."** That means Golden sends information to Kindful; Kindful does NOT send information to Golden. Understanding the complete picture of supporter engagement helps you identify prime prospects for increased giving. If a donor has significantly increased their participation over the past year, it's a strong indication they may be ready to increase their financial support as well. What does the Golden → Kindful integration do? Golden's integration with Kindful is one-way—Kindful does NOT send information to Golden. Each time a participant completes an opportunity, Golden creates a campaign in Kindful with a title matching the Opportunity. Along with the campaign, a transaction is logged that calculates the cash value of the participant's hours and stores it in Kindful as a non-cash donation. Subsequent completions by participants for the same opportunity create additional corresponding donation transactions. #### How Golden works with Kindful's donor profiles Golden creates a "contact" in Kindful for every participant upon registration or completion. Data also sends when a registration is cancelled. Here is a view of a contact that was created from a participant logging hours in Golden: Golden uses email to match records—if a contact already exists in Kindful with the same email, the profiles are connected. Golden populates the following fields in Kindful: - Name - Email - Phone (if set) - Gender (if set) - Date of birth (if set) - Mailing address (if set) Golden adds 4 custom fields to the Kindful profile in the Personal Information section: - Golden Hours Volunteered - Total participant hours for this organization - **Golden Rating** - Average participant rating - **Golden Background Check** - Shows one of four statuses: "Clear", "Pending", "Failed", or "None" - **Golden ID** - The participant's Golden ID for reference Contacts are linked to Volunteer Opportunities via the "Notes" section (more below), and fields can be edited after data has been imported from Golden. #### How Golden translates "Opportunities" to Kindful Kindful's version of "Volunteer Opportunities" are called "Campaigns." - Each Kindful "Campaign" is assigned to a "Fund", which groups campaigns together - Every Kindful customer has a default "General" Fund. Unless they create new Funds manually, all Campaigns automatically belong to the "General" Fund - For every Opportunity created in Golden, Golden creates a "Campaign" in the "General" Fund - Participant engagement is marked in each campaign as a dollar amount - Golden passes the dollar value of participant hours to Campaigns - These are recorded as Non-Cash Gifts - Golden stores "Golden Hours Volunteered" in the Contact record - In the Contact's "Notes" section, Golden records participant activity as events: - Registration events (when someone signs up) - Completion events (when participant hours are logged) - Cancellation events (when a registration is cancelled) Don't want a campaign created in Kindful? Reach out to [support@goldenvolunteer.com](mailto:support@goldenvolunteer.com) and we'll help! **Pro Tip:** Changing the title of the Golden-created campaign in Kindful will cause a new campaign to be created when more hours are completed for that Opportunity. #### Common Questions **If I change the title of my Golden-linked Kindful campaign, will it receive data from Golden?** If the campaign title is changed in Kindful, a new Kindful campaign will be created when more hours are completed for the Opportunity. **Can you run analytics on Opportunities in Kindful?** You can use the Campaigns feature, but it's better to do this analysis in Golden. **Can you assign "Campaigns" created automatically by Golden to a specific Fund?** We're working on it! **Will new contacts in Kindful include participation information from Golden? Will I be able to see past participant hours?** Yes! New contacts in Kindful will show total past participant hours from Golden in their profile (Golden Hours Volunteered). Additionally, Golden will migrate past participant completions as historical "non-cash gifts." **Can I view in Kindful if a donor's participant engagement has gone up?** Absolutely! By looking at their "non-cash gift" history, you can track the Contact's participation activity. Remember, Golden and Kindful use "non-cash gifts" as a proxy for participant hours. **How often does this information get pushed or is it continuous?** Continuous. Once you set up the integration in your Golden Settings menu, the system automatically syncs data going forward. #### How do I set up the Integration? 1. You need to be a Kindful customer already 2. You need to upgrade your Golden account to Professional 3. 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