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Understanding and Using Tags

In the Details section of Opportunity Creation/Editing, you can add Tags to an Opportunity. Tags are simply words or phrases that are relevant to the Opportunity and help volunteers discover it.

Why should I use Tags?

When you add one or more Tags to an Opportunity, those Tags show up in 3 different ways:

  1. When a volunteer uses the Search bar in either the mobile apps or the Web Portal, the Tags can be used to find your Opportunity.
  2. When a Dashboard User uses the Search bar in the Curate tab, the Tags can be used to find your Opportunity.
  3. In Insights, the Registration Data export lists an Opportunity's Tags in line with the other engagement data so that you can sort volunteer data by Tag.

If you have a Branded Portal and add a Suggested Tag to an Opportunity, those will interact with the Filters on your Portal.

Example:

If your Opportunity was for a "Morning Meal Service," you might list:

  • Food
  • Food insecurity
  • Meals
  • Shelter
  • Hunger
  • Morning

If anyone searches for one of these terms, the Opportunity will show up!

Types of Tags

When creating or editing an Opportunity, you can list whatever Tags you like. However, we also present you with two additional options:

  1. Suggested Tags: In your Settings > Web Tools menu, you can preset Tags that you'd like everyone in your organization to use OR that you'd like to appear as Filter Options in your Branded Volunteer Portal.
  2. Previously Used Tags: We'll keep track of Tags you've used before so that you can select them and avoid any typos.

The same Suggested and Previously Used Tags will be available to all members of your organization so that you can standardize tagging across all your Opportunities.