What Happens When a Background Check Expires?

When a background check expires, volunteers stay registered for their original opportunity and remain in the associated Group that gives them access to private-closed opportunities. This means expired checks do not trigger automatic unregistration.

Email Notifications

Volunteers receive automatic email notifications about their expiring background check:

• 10 days before expiration: "Your background check will expire soon" email
• When expired: "Your background check has expired" email with a link to renew

There are currently no email notifications sent to organizers when volunteer background checks expire.

Background Check Renewal Process

For opportunities where the participant pays:

• During their first background check, volunteers must select yes or no for auto-renewal
• If they select yes:
  • The system attempts to automatically renew their check 1 day before expiration
  • If their payment method is valid and unexpired, the check automatically renews
  • If payment fails for any reason (expired card, insufficient funds, etc.), auto-renewal is permanently disabled and the check expires
  • Volunteers can disable auto-renewal at any time in their account settings
• If they select no:
  • They receive the expiration warning emails (10 days before and when expired)
  • They must manually renew their check by providing payment information

For opportunities where the organizer originally paid:

• Volunteers receive emails 10 days before expiration and when expired
• These emails ask the volunteer to provide their payment information to renew
• The check does not auto-renew, even if the volunteer had auto-renewal enabled on a previous check
• Organizer payment is not offered as an option for renewals

Need More Help?

If you have additional questions about background check expiration, please contact your Client Strategist or email support@goldenvolunteer.com. For specific instances requiring investigation, please submit a ticket.