--- title: What Settings Can I Control in the Blackbaud CRM Integration? description: "Configure Blackbaud CRM integration: control name updates, set email/name deduplication, and select contact data types from your CRM system." --- [Skip to content](https://support.goldenvolunteer.com/knowledge_base/what-settings-can-i-control-in-the-blackbaud-crm-integration#main-content) English Show submenu for translations [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) [Customer Portal](https://support.goldenvolunteer.com/customer?hsLang=en) [![Golden Volunteer](https://support.goldenvolunteer.com/hs-fs/hubfs/Logo-Goldfish-RGB-1.png?width=171&height=50&name=Logo-Goldfish-RGB-1.png)](https://Goldenvolunteer.com) - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) Open main navigation Close main navigation - [Blog](https://goldenvolunteer.com/blog/) - [Ebooks](https://goldenvolunteer.com/ebooks/) - [Webinars](https://goldenvolunteer.com/webinars/) - [Partner Directory](https://goldenvolunteer.com/partners/) - [Success Stories](https://goldenvolunteer.com/success-stories/) - [App for Volunteers](https://goldenvolunteer.com/volunteers-app/) - [Contact Golden](mailto:support@goldenvolunteer.com) - English Show submenu for translations - [Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) - [Customer Portal](https://support.goldenvolunteer.com/customer) - [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new) [Create a Support Request](https://support.goldenvolunteer.com/knowledge_base/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Golden Help Center](https://support.goldenvolunteer.com/knowledge_base?hsLang=en) 2. [Integrations](https://support.goldenvolunteer.com/knowledge_base/integrations?hsLang=en) 3. [Blackbaud CRM](https://support.goldenvolunteer.com/knowledge_base/integrations?hsLang=en#blackbaud-crm) October 15, 2026 # What Settings Can I Control in the Blackbaud CRM Integration? Your organization can control aspects of the Blackbaud CRM integration with various settings in Golden. The following settings can be changed by clicking the settings icon on the integration card in the dashboard **Settings \> Integrations** page. **Overwrite existing name fields** When this setting is checked (which it is by default), Golden will send first, middle, and last names to CRM even when updating an existing constituent. If this setting is turned off, Golden will not update name fields when it finds existing constituents that match a participant. **Deduplicate using name and email** By default, Golden will try to find a matching constituent by email address before creating a new one. When this setting is checked, Golden will match on both email address and name when searching for existing constituents. This is useful if your organization has multiple participants using the same email address, such as families. When both email and name are used, Golden performs a fuzzy search on the name to help find matches even with slight variations. **Email, phone, and address types** Blackbaud CRM requires Golden to indicate the type of data we are reporting to it. Using the dropdown menus, you'll need to select which email, phone, and address types Golden should assign when sending contact information for a constituent. 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